Policies & Conditions
At Dubai Modern Education School (DMES), we are committed to providing a secure, transparent, and reliable online payment experience. This page provides access to our Privacy Policy, Terms & Conditions, Refund Policy, Cancellation Policy, and Payment Confirmation process. We encourage all users to review these policies and conditions before using our online payment services.
Service Plans & Pricing Scope
DMES offers parents/guardians flexible options to pay annual tuition fees, from full annual payment to a maximum of 8 instalments.
- Full Payment: 100% of annual tuition fees paid in advance. A 5% tuition fee discount may apply, subject to school approval and applicable terms.
- 2–8 Instalments: The first instalment is 40% of the annual tuition fees, with the remaining 60% paid according to the approved instalment schedule.
- The 8-instalment option runs from September 2026 to April 2027.
- Instalment plans apply to tuition fees only. Other approved fees and charges are payable separately unless stated otherwise.
Billing Policy & Automatic Recurring Payment Declaration
By selecting an instalment plan and providing the required consent, the parent/guardian authorises DMES and its payment provider to automatically process recurring payments according to the selected plan and approved payment schedule.
The parent/guardian is responsible for ensuring that the selected payment method is valid and has sufficient funds on each due date.
Cancellation, Withdrawal & Cut-off Policy
To cancel an instalment plan due to student withdrawal or transfer, the parent/guardian must submit the required written request to the school in accordance with the Parent–School Contract and applicable KHDA requirements.
Requests must be submitted before the applicable payment-processing cut-off. Requests received after a payment has entered processing may not stop the upcoming payment.
Cancellation does not remove any tuition fees already due or incurred.
Registration & Re-registration Payments
- For existing students, the re-registration deposit is up to 5% of annual tuition fees or AED 500, whichever is higher , and will be deducted from tuition fees.
- For new students, a 10% registration deposit is required and will be deducted from the tuition fees for the term in which the student enrols.
- Any registration or re-registration payment already made is included within the required 40% first instalment.
Payment Failure & Returned Cheques
If a recurring payment fails, the outstanding amount remains payable by the parent/guardian.
- A AED 1,000 administrative charge applies to each returned cheque.
- The returned cheque amount and applicable charges must be settled within five working days.
- After this period, a AED 100 per day late fee may apply in accordance with the school's approved payment policy.
Instalment Payment Methods
Instalment payments may be made using payment methods approved by the school, including:
- Card
- Bank transfer
- Post-dated cheques
- Recurring payment methods available through the school's payment provider
Parents/Guardians choosing an instalment plan must complete the required payment commitment and consent process.
Employer- & Charity-Sponsored Tuition Fees
Parents/Guardians receiving employer or charity sponsorship must provide the required official commitment letter.
The sponsorship must be verified and accepted by the school. Until verification is completed, the parent/guardian remains responsible for applicable payment deadlines.
Approval & Completion of Registration
All instalment plans are subject to school approval.
Registration or re-registration is considered complete once the required payment, supporting documents, consent and approved payment plan have been received and completed.
These terms must be read together with the Parent–School Contract, the school's KHDA-approved School Fees Fact Sheet, and applicable KHDA requirements.
For enquiries regarding fees or payment arrangements, please contact the Finance Department at finance@dmes.ae .
Privacy Policy
Dubai Modern Education School (DMES) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we safeguard your data while using our website.
Protection of Card Information
All credit/debit card details and personally identifiable information (PII) will NOT be stored, sold, shared, rented, or leased to any third parties.
Payment Security
Dubai Modern Education School (DMES) will not pass any debit or credit card details to third parties through its website https://dmes.ae/en/ .
Data Privacy & Security
Dubai Modern Education School (DMES) takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, while every effort is made to protect your information, https://dmes.ae/en/ cannot guarantee the absolute security of any information disclosed online.
Third-Party Websites
https://dmes.ae/en/ may contain links to external websites. Dubai Modern Education School (DMES) is not responsible for the privacy policies or practices of such websites.
Policy Updates
The Website Privacy Policy and Terms & Conditions may be updated from time to time to meet legal requirements and industry standards. Customers are encouraged to review these pages regularly to stay informed of any changes. Any modifications become effective immediately upon being published on the website.
Terms & Conditions
Welcome to the official website of Dubai Modern Education School (DMES). By accessing or using this website, you agree to comply with the following Terms & Conditions.
Website Ownership
Dubai Modern Education School (DMES) maintains and operates the official website: https://dmes.ae/en/ .
Governing Law
The United Arab Emirates (UAE) is our country of domicile. Any purchase, dispute, or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Accepted Payment Methods
Payments are accepted using Visa and MasterCard debit and credit cards in AED (United Arab Emirates Dirham).
Pricing & Currency
The price and currency displayed during checkout will be the same as the amount shown on the transaction receipt. The amount charged to your card will appear in your card's billing currency according to your card issuer's exchange rate.
Sanctioned Countries
Dubai Modern Education School (DMES) will not trade with or provide any services to countries or individuals subject to OFAC sanctions or other applicable international sanctions.
Age Restriction
Users who are under the age of 18 years may not register as users of this website or conduct transactions through the website.
Transaction Records
Cardholders are responsible for retaining copies of all transaction records, along with the policies and rules published on https://dmes.ae/en/ .
Account Responsibility
Users are responsible for maintaining the confidentiality of their account information, including usernames and passwords, and for all activities conducted under their account.
Refund Policy
Dubai Modern Education School (DMES) will process refund requests in accordance with the school's refund policy.
Refunds may be requested in cases such as:
- Over Payment.
- Payment made in error.
- Any other case approved by the school Finance Department.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Payment Confirmation
Once the payment has been successfully processed, a confirmation email containing the transaction details will be sent to the registered email address provided during the payment process.
Cancellation Policy
Payments cannot be cancelled once successfully completed. Any exceptional cancellation request will be considered at the discretion of Dubai Modern Education School (DMES) and subject to the applicable Refund Policy.
