DUBAI MODERN EDUCATION SCHOOL

Policies & Conditions

At Dubai Modern Education School (DMES), we are committed to providing a secure,
transparent, and reliable online payment experience. This page provides access to
our Privacy Policy, Terms & Conditions, Refund Policy, Cancellation Policy,
and Payment Confirmation process. We encourage all users to review these policies
and conditions before using our online payment services.

DMES — Policies & Conditions

Policies & Conditions

Everything families need to know about fee instalments, privacy, and terms of use for the DMES website.

The following terms and conditions apply to school fee instalment plans offered by Dubai Modern Education School (DMES).

01

Service Plans & Pricing Scope

DMES offers parents/guardians flexible options to pay annual tuition fees, from full annual payment to a maximum of 8 instalments.

  • Full Payment: 100% of annual tuition fees paid in advance. A 5% tuition fee discount may apply, subject to school approval and applicable terms.
  • 2–8 Instalments: The first instalment is 40% of the annual tuition fees, with the remaining 60% paid according to the approved instalment schedule.
  • The 8-instalment option runs from September 2026 to April 2027.
  • Instalment plans apply to tuition fees only. Other approved fees and charges are payable separately unless stated otherwise.
100%Full Annual Payment
40%First Instalment
8Maximum Instalments
02

Billing Policy & Automatic Recurring Payment Declaration

By selecting an instalment plan and providing the required consent, the parent/guardian authorises DMES and its payment provider to automatically process recurring payments according to the selected plan and approved payment schedule.

Parent/Guardian ResponsibilityThe parent/guardian is responsible for ensuring that the selected payment method is valid and has sufficient funds on each due date.
03

Cancellation, Withdrawal & Cut-off Policy

To cancel an instalment plan due to student withdrawal or transfer, the parent/guardian must submit the required written request to the school in accordance with the Parent–School Contract and applicable KHDA requirements.

Requests must be submitted before the applicable payment-processing cut-off. Requests received after a payment has entered processing may not stop the upcoming payment.

Cancellation does not remove any tuition fees already due or incurred.

04

Registration & Re-registration Payments

  • For existing students, the re-registration deposit is up to 5% of annual tuition fees or AED 500, whichever is higher, and will be deducted from tuition fees.
  • For new students, a 10% registration deposit is required and will be deducted from the tuition fees for the term in which the student enrols.
  • Any registration or re-registration payment already made is included within the required 40% first instalment.
05

Payment Failure & Returned Cheques

If a recurring payment fails, the outstanding amount remains payable by the parent/guardian.

  • A AED 1,000 administrative charge applies to each returned cheque.
  • The returned cheque amount and applicable charges must be settled within five working days.
  • After this period, a AED 100 per day late fee may apply in accordance with the school's approved payment policy.
06

Instalment Payment Methods

Instalment payments may be made using payment methods approved by the school, including:

  • Card
  • Bank transfer
  • Post-dated cheques
  • Recurring payment methods available through the school's payment provider

Parents/Guardians choosing an instalment plan must complete the required payment commitment and consent process.

07

Employer- & Charity-Sponsored Tuition Fees

Parents/Guardians receiving employer or charity sponsorship must provide the required official commitment letter.

The sponsorship must be verified and accepted by the school. Until verification is completed, the parent/guardian remains responsible for applicable payment deadlines.

08

Approval & Completion of Registration

All instalment plans are subject to school approval.

Registration or re-registration is considered complete once the required payment, supporting documents, consent and approved payment plan have been received and completed.

Important Notice

These terms must be read together with the Parent–School Contract, the school's KHDA-approved School Fees Fact Sheet, and applicable KHDA requirements.

For enquiries regarding fees or payment arrangements, please contact the Finance Department at finance@dmes.ae.

Dubai Modern Education School (DMES) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we safeguard your data while using our website.

Protection of Card Information

All credit/debit card details and personally identifiable information (PII) will NOT be stored, sold, shared, rented, or leased to any third parties.

Payment Security

DMES will not pass any debit or credit card details to third parties through its website dmes.ae.

Data Privacy & Security

DMES takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, while every effort is made to protect your information, dmes.ae cannot guarantee the absolute security of any information disclosed online.

Third-Party Websites

dmes.ae may contain links to external websites. DMES is not responsible for the privacy policies or practices of such websites.

Policy Updates

This Privacy Policy and Terms & Conditions may be updated from time to time to meet legal requirements and industry standards. Customers are encouraged to review these pages regularly. Changes take effect immediately upon publication.

Welcome to the official website of Dubai Modern Education School (DMES). By accessing or using this website, you agree to comply with the following Terms & Conditions.

Website Ownership

DMES maintains and operates the official website: dmes.ae.

Governing Law

The United Arab Emirates (UAE) is our country of domicile. Any purchase, dispute, or claim arising out of or in connection with this website shall be governed by the laws of the UAE.

Accepted Payment Methods

Payments are accepted using Visa and MasterCard debit and credit cards in AED (United Arab Emirates Dirham).

Pricing & Currency

The price and currency displayed at checkout matches the transaction receipt. The amount charged will appear in your card's billing currency per your card issuer's exchange rate.

Sanctioned Countries

DMES will not trade with or provide any services to countries or individuals subject to OFAC sanctions or other applicable international sanctions.

Age Restriction

Users who are under the age of 18 may not register as users of this website or conduct transactions through it.

Transaction Records

Cardholders are responsible for retaining copies of all transaction records, along with the policies and rules published on dmes.ae.

Account Responsibility

Users are responsible for maintaining the confidentiality of their account information, including usernames and passwords, and for all activities conducted under their account.

Refund Policy

DMES will process refund requests in accordance with the school's refund policy. Refunds may be requested in cases such as:

  • Over payment
  • Payment made in error
  • Any other case approved by the school Finance Department

Refunds will be made only through the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card.

Payment Confirmation

Once payment has been successfully processed, a confirmation email containing the transaction details will be sent to the registered email address provided during the payment process.

Cancellation Policy

Payments cannot be cancelled once successfully completed. Any exceptional cancellation request will be considered at DMES's discretion and subject to the applicable Refund Policy.